NEXT DAY U.K.
Purchases made before 10am GMT will be put on a next day delivery service unless specified by selecting a date you would like the product to arrive. Parcels for delivery in the UK should arrive before 8pm (unless specified before a certain time when placing an order) on the following working day but it is not guaranteed by the courier service.
We also offer a weekend shipping options at an additional charge for the UK only. You must select weekend shipping when placing an order for arrival on a Saturday or Sunday. If ordered before 10am on a Friday on the next day shipping option it shall arrive on the following working day (Monday or Tuesday if its an official bank holiday)
The courier service will inform the recipient (i.e shipping contact details you have provided when ordering) on the day of delivery with a text or e-mail notifying you when the delivery will be made, if you have selected standard delivery the times for delivery will be between 7am - 8pm.
When ordering we allow you to choose the specific date you'd like your order to be delivered. Please note that our courier service, at times, will deliver a package a day early if the shipment was sped up through their system. In rare circumstances the order may arrive a day early or late and we can not guarantee the delivery date selected.
The recipient is sent a text or email notifying them that a delivery is on its way. The details you provide when placing an order under shipping details are the contact email and number we use for shipping purposes. If do not wish for the recipient to be notified we suggest providing your personal contact details so you can receive the delivery information and notification.
Orders placed on UK bank holidays will be sent out on the following working day.
Free UK next day delivery service is available on selected products only!
UK Only Saturday & Sunday Delivery
Extend the working week with by 10:30, by 12 or weekend delivery on Saturdays, and our Sunday Service is an industry-first, nationwide Sunday service.
DHL International Delivery -
Next Day Delivery anywhere in the US on orders placed before 10am GMT to be there for next day or specified date of arrival.
Worldwide shipping, options are Economy or Express depending on your location and the specified date of arrival.
The recipient is sent a text or email notifying them that a delivery is on its way. The details you provide when placing an order under shipping details are the contact email and number we use for shipping purposes. If do not wish for the recipient to be notified we suggest providing your personal contact details so you can receive the delivery information and notification. Please be aware when ordering that our international courier service can not deliver on Saturday or Sunday even if the date is specified when ordering. We can not guarantee a next day delivery service if any unforeseen circumstances occur during the transit of the goods. It is out of our control if there is a delay in flights or weather does not permit the service to continue as normal.
Receiver’s Guide to Duties and Taxes
Sending goods out of the European Union (EU) Flux De Fleur will prepare a customs invoice and if you are receiving a shipment you need to know that there could be duties on top that may be billed after the shipment has been delivered.
Who is liable to pay Duty and VAT charges?
The person receiving the shipment is legally obliged to pay Duty and VAT. The price advertised on Flux De Fleur shipping page only includes shipping cost and will not include UK Duty and VAT and you will be expected to pay this once the shipment arrives in the country of origin.
Orders placed during UK bank holidays will be sent out on the following working day. (UK bank holidays for 2020 - Monday 25th May, Monday 31st August, Friday 25th December & Monday 28th December) Please be aware orders will not be dispatched over UK bank holidays even if a date is selected and may take an extra day to arrive with international orders. We recommend ordering a few days in advance to prevent any delays on delivery.
Free US next day delivery service is available on selected products only!
Our third party Couriers will endeavor to deliver or arrange delivery without undue delay of the goods in the quantities ordered to the address requested when specified.
We shall not be liable for any delay to deliveries of orders awaiting notification from customers due to issues with their order, late delivery, non-delivery or variation in quantities delivered and in particular shall be entitled to adjust quantities delivered to you where insufficient stock is available to complete or order.
We not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
Where specific courier instructions are given e.g. leave in porch, round the back etc, we will not be held responsible or liable for goods not being received where our couriers or other couriers have a POD (proof of delivery), or inform us that the 'goods were left as instructed'. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided ensures a safe and accurate delivery. With any 'signature optional' or 'leave safe' delivery your rights to claim damage, missing items and non delivery are waived.
If the courier attempts delivery at the delivery address as specified in the order but is unable to deliver the item to the specified address, the courier will retain the item/s. A calling card will be left where possible with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.
Please make sure you are available to take delivery of your order at the delivery address as your goods are sent on a “signed for” service. If you are not available at the address to receive the delivery, a Courier Card may be left card directing you to your nearest depot where you may collect your goods. Please note after a period set by the courier (usually 5 days) non-collection of the goods will result in the items being returned to Flux De Fleur.
Risk, loss or damage in the goods/products shall pass to the customer on delivery. Ownership of the goods/products remains with us until such time as payment has been received in full by us.
Amendments to address delivery address details once your order has been processed by us and received by the Courier may not be possible. Any amendments to delivery address may be attempted by the Customer direct with the Courier but is not guaranteed due to security of goods measures ad may hold an additional charge due to redirection of goods.
Covid 19 - Corona Virus
Due to the unforeseen circumstances during this global pandemic we may experience slight delays in delivery from our couriers. Our online chat and point of contact maybe delayed due to the lack of staff and our main offices being closed until further notice. We can ensure you our warehouses are sanitised and cleanliness is our highest priority during this time. All orders will be fulfilled as usual with extra precautionary measures put in place.
Many thanks for understanding and apologies for any inconvenience caused during this period.